ZenHotels
Help centre

How can we help you today?

Quick answers about how Travel Deals by ZenHotels works — booking, payment, changes, and where tickets and tours fit in.

Browse by topic

The basics

2
What are Travel Deals by ZenHotels?

Travel Deals is our platform where you can find inspiration for your upcoming trips. We've created a special hub just for travellers like you, dedicated to making your hotel search simple, affordable, and even a little fun.

Are the offers on the Travel Deals site always up to date?

We strive to update the data regularly, but prices and availability can change very quickly. We recommend checking the current details on the partner's site before booking.

Booking & payment

4
Where can I book hotels and tickets?

You book hotels through ZenHotels, and flights through our affiliated partners (such as Skyscanner or similar services). After selecting an offer, you are redirected to the corresponding site to complete the booking.

How does payment work? Do I pay for everything together or separately?

Payment is made on our partners' websites. You pay for the hotel and the flight separately, according to the booking terms on ZenHotels and the selected airline service.

Does ZenHotels now sell airline tickets?

No, ZenHotels remains a specialised platform for booking hotels. Airline tickets are offered through our affiliate partners.

Does ZenHotels now sell package tours?

No, ZenHotels does not sell package tours. On our website we present separate offers for hotels (via ZenHotels) and airline tickets (via third-party services), and the bookings are made separately.

Changes, cancellations & support

2
Who do I contact if something goes wrong or I need to change the booking?

If you have questions or issues, first contact the support service of the platform through which you made the booking (ZenHotels for hotels, or the partner website for flights). Travel Deals points you to the offer — your booking lives with the platform that takes the payment.

How can I cancel a hotel or flight?

Cancellation is handled according to the rules of the platform where you made the booking. For hotels, contact ZenHotels support; for flights, contact the corresponding flight service. Travel Deals does not participate in the cancellation process.

No matching questions — try a different word, or contact us.

Still need a hand?We'll point you
to the right place

Travel Deals shows you the offer — your booking, payment, changes and cancellations all live on ZenHotels (or the flight partner). That's the fastest route for anything about an existing booking.

Our partner support is available 24/7.

Unsere Website ist nicht für Preisschwankungen oder Verfügbarkeit verantwortlich, da diese von unseren Partnern bestimmt werden. Preise und Verfügbarkeit werden von unseren Partnern festgelegt und können sich jederzeit ändern. Wir empfehlen, vor der Buchung die aktuellen Details direkt beim Anbieter zu prüfen.